Refund and cancellation policy
Refunds, deposits, rescheduling, and cancellations for Data Layer Hub POS financial audit engagements.
Last updated: 8 August 2026
This policy applies to professional engagements with Data Layer Hub — financial audits of point-of-sale applications, reconciliation reviews, and cash control walkthroughs. It does not cover physical product sales; we do not sell goods through this website.
Eligibility overview
Fees are tied to reserved auditor time and preparation. Refunds depend on when you cancel relative to the scheduled start and how much work has already begun.
Deposit
A 40% deposit is required to reserve observation dates for full audits and multi-day reviews. Walkthroughs may be billed in full in advance for single-day visits.
Cancellation by the client
| Timing | Deposit / fees |
|---|---|
| More than 14 days before start | Deposit refunded minus a 3,000 THB scheduling fee |
| 7–14 days before start | 50% of deposit retained; remainder refunded |
| Fewer than 7 days before start | Deposit non-refundable |
| After fieldwork has started | Fees for completed stages are due; unused future stages may be partly refunded at our discretion |
Rescheduling
One complimentary reschedule is allowed if requested at least 7 days before the start date, subject to auditor availability. Further reschedules may require a new deposit top-up if travel or peak-season rates change.
No-shows
If site access is refused or the sponsor is unreachable on a booked observation day without 24 hours’ notice, that day is charged as delivered. Remaining days may be re-planned under the rescheduling rules.
Work already started
Desk review of POS exports, configuration mapping, and draft writing count as started work. Those stages are billed proportionally and are not fully refundable once delivered or substantially complete.
Partial refunds
If we reduce scope by mutual written agreement (for example, fewer outlets), we issue a partial refund or credit for the unused portion within 14 days of agreement.
Non-refundable items
- Third-party travel booked at your request after written approval
- Rush fees for engagements starting inside seven days of signing
- Completed final reports once issued
Refund process and timing
Email info@datalayer-hub.digital with your engagement reference and reason. Approved refunds are processed within 14 business days to the original payment method where possible, or by bank transfer to a Thai account you nominate.
Cancellation by us
If we must cancel for illness or conflict, you may choose a full deposit refund or a new date. We are not liable for indirect costs such as staff overtime arranged for the original window.
Contact for refund requests
Data Layer Hub
Level 6, 74 Beach Road, Pattaya, Chon Buri 20150
Phone: +66 38 555 549
Email: info@datalayer-hub.digital